Understanding your bill

Have questions about your electricity or natural gas bill?

Your Electricity Bill
Global Adjustment
Your Natural Gas Bill

Consumer Protection

The Board has a number of rules to make sure energy consumers across Ontario are treated fairly

Energy Contracts
Low-Income Consumers
Customer Sevice Rules:
Electricity |Natural Gas

Have a Question or Complaint?

Contact the OEB Consumer Relations Centre

Steps for Making a Complaint
Contact Information

Bill Calculators

(Residential & Small Business)
Use our calculators to estimate your bill or to see how your bill might look based on a contract with an energy retailer

Your Electricity Utility
Your Natural Gas Utility

FIND AN APPLICATION

If you saw a Notice of Application regarding your utility in your local newspaper, you can view the application and related documents by entering the case number (listed in the Notice) below. Enter the case number using following format: EB-yyyy-####

View all applications before the Board

Learn how you can participate in Board proceedings