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Contact Us
Business hours: Monday - Friday, 8:30 a.m. to 5:00 p.m.
By Mail
Ontario Energy Board
P.O. Box 2319
2300 Yonge Street
Toronto, Ontario, Canada
M4P 1E4
Online
Consumer Enquiries or Complaints:
To contact us about an enquiry or complaint, the OEB provides consumers with an easy to use online submission form.
Regulatory Information: boardsec@oeb.gov.on.ca
- enquiries about OEB proceedings, regulatory and case filings, submissions for proceedings, etc.
Compliance and other Regulatory Enquiries: market.operations@oeb.gov.on.ca
- to report a compliance issue
- licensees who have enquiries about regulatory requirements.
Technical Enquiries: webmaster@oeb.gov.on.ca
- technical enquiries or feedback about this Web site
By Phone
Main switchboard
Toll-free: 1-888-632-6273
Local: 416-481-1967
Fax: 416-440-7656
OEB Consumer Relations Centre
For general Enquiries or to file a complaint against a gas marketer, electricity retailer or other market participant, contact the OEB Consumer Relations Centre between 8:30 a.m. and 5:00 p.m. at: 1-877-632-2727 (toll-free) or 416-314-2455
OEB Market Operations Hotline
For enquiries by energy sector licensees about regulatory requirements, or to report a compliance concern to the Board, call the market operations hotline. A member of the Market Operations staff will contact you within two business days to discuss the matter further. You can reach the Hotline by calling: 416-440-7604
In Person
The OEB is located at 2300 Yonge Street on the northwest corner of Yonge & Eglinton (reception - 27th floor). The office is easily accessible from the subway, at the Eglinton TTC station.
The OEB has a number of facilities available to the public, including the Information Resource Centre and Public Records Room. Two hearing rooms are also open to the public when a hearing is in progress. Please phone ahead to ensure the facility and information that will best suit your needs is available.